Return, Exchange, or Refund Policy

1. Return Period

Customers may request a return or exchange within 40 calendar days from the date the order is received.

Requests submitted after this period are not eligible for processing.

2. Conditions for Returns and Exchanges

To qualify for a return or exchange, all of the following conditions must be met:

• The item must be unused, in original condition, and free from damage caused by improper handling.
  
  
• The item must be returned in its original packaging, including all accessories, manuals, and tags supplied at delivery.
  
  
• Items made to order or customised according to customer specifications are not eligible for return or exchange.

• Items damaged due to misuse, incorrect installation, or inadequate care are not eligible for return.

• The store reserves the right to decline any return or exchange that does not meet these conditions.

The store doesn’t offer direct exchanges because the goods are handled by external warehouses, stock levels vary, and every return requires quality checks, processing, and separate shipping.

3. Return Process

To initiate a return request, customers must follow the steps below:

Contact customer support through the website and provide the order number along with the reason for return.
Once the request is reviewed, further return instructions will be provided.

Return Label

A return shipping label is included inside the parcel at the time of delivery and can be used directly when returning the item.

Return Steps

Attach the provided return label securely to the package.
Return the item preferably in its original packaging with all included components.
Using a trackable shipping service is recommended.

If the return is not due to an incorrect or faulty item, return shipping costs remain the responsibility of the customer.
If the return is due to a delivery error, damaged item, or non-conforming product, return shipping costs will be covered by the store.

4. Exchange Process

If a customer wishes to exchange an item for a different model or variation:

Complete the return process as outlined above.
Place a new order through the website for the desired item.

This approach ensures accurate stock availability, transparent pricing, and efficient order handling.

5. Refunds

Once the returned item has been received and inspected, the customer will be notified of the outcome.

If the return is approved:

Refunds will be issued using the original payment method unless otherwise agreed.
Refunds are processed within 1–5 business days after the returned item has been verified.
The time required for funds to appear may vary depending on the payment provider.

6. Damaged or Incorrect Items

If an item arrives damaged or incorrect, customers must contact customer support within 7 days of delivery and provide clear photographs of the item and, where possible, the packaging.

After assessment, the store will arrange one of the following:

Collection of the item or provision of return instructions, and dispatch of a replacement item at no additional cost.
If a replacement item is unavailable, a full refund will be issued.

7. Exceptions to Returns and Exchanges

Returns or exchanges are not accepted for:

Custom-made or personalised items.
Other cases excluded under applicable Australian regulations.

8. Policy Updates

This policy may be updated to improve operational procedures or to meet regulatory requirements.

Any updates take effect once published on the website and apply to orders placed thereafter.

9. Contact Information

For enquiries regarding returns, exchanges, or refunds, please contact us using the details below.

Address: APT BLK 424 SERANGOON CENTRAL #10-320 #15-68, SINGAPORE 550424, SINGAPORE
Phone: +65 (836) 94761
Email: needhelp@homigetnest.com
Business Hours: Monday to Friday, 9:30 am – 4:30 pm (excluding public holidays)