Warranty Policy

1. Warranty Coverage

All products sold through the website are covered by warranties in accordance with applicable Australian consumer laws.

This warranty is provided in addition to, and does not exclude, restrict, or modify any rights or remedies available to customers under Australian consumer protection regulations.

2. What the Warranty Covers

The warranty covers manufacturing defects, material faults, and workmanship issues that occur under normal use and proper care.

Covered issues may include:

Structural defects in furniture frames or components.
Faults resulting from defective materials or manufacturing processes.
Functional issues that prevent the product from being used as intended.

3. What the Warranty Does Not Cover

The warranty does not apply to the following situations:

Normal wear and tear resulting from regular use.
Damage caused by misuse, abuse, negligence, or improper handling.
Damage resulting from incorrect assembly, installation, or maintenance.
Damage caused by accidents, modifications, or unauthorised repairs.
Natural variations in colour, texture, grain, or materials that are inherent characteristics of furniture products.

4. Warranty Period

The applicable warranty period varies depending on the product type and is calculated from the date the order is received.

Specific warranty details, where applicable, may be outlined on the product page or included with the product documentation.

5. How to Make a Warranty Claim

To submit a warranty claim, customers must contact customer support and provide the following information:

Order reference number.
Proof of purchase.
A clear description of the issue.
Photographs or videos clearly showing the defect, where available.

The store will review the claim and may request additional information to determine eligibility.

6. Warranty Assessment and Resolution

Once a warranty claim is approved, the store will determine the appropriate remedy, which may include:

Repair of the product.
Replacement with the same item or a comparable alternative.
Refund of the purchase price where repair or replacement is not feasible.

Any remedy provided will be in accordance with Australian consumer law.

7. Warranty Claim Timeframe

After all required information has been received, warranty claims are generally assessed within 1–5 business days.

If return of the product is required for inspection, return instructions will be provided and arrangements will be coordinated accordingly.

8. Shipping Costs for Warranty Claims

If a warranty claim is approved, any reasonable shipping costs associated with returning or replacing the product will be covered by the store.

If the issue is determined not to be covered under warranty, shipping costs may be the responsibility of the customer.

9. Limitation of Warranty

This warranty applies only to products purchased through the website and used within Australia.

The warranty is valid for the original purchaser and is not transferable unless otherwise required by law.

10. Policy Updates

This Warranty Policy may be updated to reflect changes in product offerings, operational practices, or legal requirements.

Any updated version becomes effective once published on the website.

11. Contact Information

For warranty-related enquiries or to submit a warranty claim, please contact us using the details below.

Address: APT BLK 424 SERANGOON CENTRAL #10-320 #15-68, SINGAPORE 550424, SINGAPORE
Phone: +65 (836) 94761
Email: needhelp@homigetnest.com
Business Hours: Monday to Friday, 9:30 am – 4:30 pm (excluding public holidays)