Order Cancellation Policy

1. Scope of Application

This policy applies to all order cancellation requests submitted through the website, provided that the order has not yet entered packing, preparation, or been handed over to the logistics service.

Once order preparation, packing, or courier handover has commenced, cancellation is no longer possible. In such cases, the order may only be handled through the standard return and refund process after delivery.

2. Timeframe for Cancellation Requests

• Customers may request to cancel an order within 48 hours of order confirmation, provided the items have not yet been packed or prepared for dispatch.

• Within this timeframe, cancellations are generally accepted and the full amount paid will be refunded.

• After 48 hours, cancellation cannot be guaranteed, as the order may already be undergoing internal processing. Once preparation has begun, the process cannot be interrupted.

If cancellation is no longer possible, customers may wait for delivery and then submit a return request in accordance with the applicable return procedure.

3. Conditions Required for Order Cancellation

A cancellation request will be considered valid only if all of the following conditions are met:

• The order has not yet been packed or handed over to the courier.

• The request is submitted within 48 hours of order confirmation.

• Accurate order information is provided, including order reference and contact details.

• The request is submitted through the store’s customer support channels listed below.

If the order has already been dispatched, customers may proceed with a return in accordance with the standard return policy.

4. How to Request an Order Cancellation

To submit a cancellation request, customers must contact customer support and clearly state their intention to cancel the order.

The request should include the following details:

Order reference number
Full name
Contact details (email preferred)
Reason for cancellation (optional)

Customer support will review the request and confirm whether the order is eligible for cancellation.

Customers will receive a notification confirming either:

That the order has been successfully cancelled, or
That cancellation is not possible because the order is already in preparation or dispatch.

5. Refunds for Cancelled Orders

If a cancellation request is approved:

The refund will be issued using the original payment method.
Refund processing is completed within 1–5 business days from the date the cancellation is confirmed.
The time required for funds to appear may vary depending on the payment provider or financial institution.

6. Automatic Order Cancellations

The store may automatically cancel an order under the following circumstances:

Payment confirmation is not received from the bank or payment provider.
Delivery details are incomplete or incorrect.
Technical issues or operational exceptions prevent order processing.
The ordered item becomes unavailable unexpectedly.

In such cases, customers will be notified by email and any amounts already paid will be refunded in full.

7. Policy Updates

This policy may be updated to reflect changes in operational procedures or regulatory requirements.

Any updated version becomes effective once published on the website and applies to orders placed thereafter.

8. Contact Information

For enquiries related to order cancellations, please contact us using the details below.

Address: APT BLK 424 SERANGOON CENTRAL #10-320 #15-68, SINGAPORE 550424, SINGAPORE
Phone: +65 (836) 94761
Email: needhelp@homigetnest.com
Business Hours: Monday to Friday, 9:30 am – 4:30 pm (excluding public holidays)