FAQ – Frequently Asked Questions

1. Do you deliver within Australia?

Yes. Delivery is available exclusively within Australia.

All products are delivered free of charge within Australia, with no minimum purchase requirement.

2. What is the order processing time?

After payment confirmation, orders are generally processed within 1–5 business days (Monday to Friday, excluding public holidays).

Processing Cut-Off Time:

Orders placed before 4:30 pm are processed on the same business day.
Orders placed after 4:30 pm are processed starting from the next business day.
If an order is placed on a public holiday, processing will commence on the next business day.

Once an order has been dispatched, a confirmation email with tracking details will be sent.

3. What is the estimated delivery time?

After dispatch, delivery typically takes 7–15 business days, depending on the destination address and logistics operations within Australia.

4. How can I track my order?

Once the parcel has been handed over to the courier, customers will receive:

A tracking number by email.

This allows the order status to be monitored at any time.

5. Can I cancel my order?

Customers may request order cancellation within 48 hours of order confirmation, provided the order has not yet been prepared or dispatched.

Within this period, cancellation is generally accepted and fully refundable.

After 48 hours, cancellation cannot be guaranteed if order processing has commenced. Once preparation begins, the process cannot be interrupted.

If cancellation is no longer possible, customers may wait fordelivery and submit a return request in accordance with Return, Exchange, or Refund Policy.

6. What is your return policy?

Customers may request a return or exchange within 40 days of receiving their order.

Main conditions include:

Items must be unused and in original condition.
Items should be returned in original packaging with all accessories and instructions included.
A return shipping label is included inside the parcel at the time of delivery.

7. Who covers return shipping costs?

Return shipping costs are generally the responsibility of the customer.

However, return shipping costs will be covered by the store if:

An incorrect item was delivered, or
The item arrived damaged or faulty.

8. When will I receive my refund?

After returned items are received and verified, refunds are processed within:

1–5 business days, using the same payment method as the original order.

The actual time for funds to appear may vary depending on the bank or payment provider.

9. What payment methods do you accept?

The website accepts the following payment methods:

Visa
MasterCard
Discover
Diners Club
JCB

All payments are processed securely in Australian dollars (AUD).

10. Do prices include taxes?

Yes. All prices displayed on the website include applicable taxes in accordance with Australian regulations.

11. Do products come with a warranty?

Yes. All products are covered by applicable Australian consumer guarantees.

If a product issue arises, customers should contact customer support for assessment of repair, replacement, or refund options.

12. How can I contact you?

For assistance with orders, delivery, returns, payments, or general enquiries, please contact us using the details below.

Address: APT BLK 424 SERANGOON CENTRAL #10-320 #15-68, SINGAPORE 550424, SINGAPORE
Phone: +65 (836) 94761
Email: needhelp@homigetnest.com
Business Hours: Monday to Friday, 9:30 am – 4:30 pm (excluding public holidays)

13. Can I change my delivery address?

Yes, provided the order has not yet been dispatched.

Please contact customer support with your order reference and the updated delivery address. Availability of changes will be confirmed accordingly.

14. Do products require assembly?

Some items may require simple assembly.

Assembly instructions are provided on the product page and included with the delivered package.