This Privacy Policy explains how the store collects, uses, stores, and protects personal information when customers access or make purchases through our website.
The store is committed to protecting personal privacy and handling personal information responsibly in accordance with applicable Australian privacy laws.
When customers use the website or place an order, the store may collect the following types of information:
Personal details such as name, billing address, delivery address, and email address.
Order-related information including purchased items, order references, and transaction records.
Payment-related information required to process payments, noting that full card details are not stored by the store.
Technical information such as IP address, browser type, device details, and website usage data.
Providing personal information is necessary to complete orders and enable services offered through the website.
The store uses collected information for the following purposes:
To process and fulfil orders, including delivery and customer support services.
To communicate with customers regarding orders, deliveries, returns, exchanges, or enquiries.
To process payments, refunds, and order cancellations.
To improve website performance, functionality, and user experience.
To meet legal and regulatory obligations under Australian law.
Personal information is used only for legitimate operational purposes related to the website.
The store does not sell or rent personal information to third parties.
Personal information may be shared only where necessary with:
Logistics and delivery service providers for order fulfilment.
Payment service providers for transaction processing.
IT and website service providers for system maintenance and security.
Regulatory or government authorities where required by applicable laws.
All third parties are required to handle personal information securely and only for authorised purposes.
The store takes reasonable technical and organisational measures to protect personal information, including:
Use of secure HTTPS and SSL encryption across the website.
Restricted internal access to personal data.
Secure storage systems designed to prevent unauthorised access, disclosure, or misuse.
While reasonable steps are taken to protect personal information, no data transmission or storage system can be guaranteed to be completely secure.
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and operational requirements.
When personal information is no longer required, it is securely deleted or anonymised.
The website may use cookies or similar technologies to enhance functionality and improve user experience.
Cookies assist in understanding website usage and optimising performance. Customers may manage or disable cookies through their browser settings, noting that some website features may not function correctly as a result.
Customers have the right to:
Access personal information held about them.
Request correction of inaccurate or incomplete personal information.
Request deletion of personal information where permitted by law.
Withdraw consent where applicable, subject to legal or contractual obligations.
Requests relating to personal information may be submitted using the contact details provided below.
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or website operations.
Any updates take effect once published on the website and apply to future use of the website.
For enquiries regarding personal information or this Privacy Policy, please contact us using the details below.
Address: APT BLK 424 SERANGOON CENTRAL #10-320 #15-68, SINGAPORE 550424, SINGAPORE
Phone: +65 (836) 94761
Email: needhelp@homigetnest.com
Business Hours: Monday to Friday, 9:30 am – 4:30 pm (excluding public holidays)
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