1. Available Payment Methods
The website provides secure and reliable payment options for all purchases made through the store.
Currently accepted payment methods include:
Visa
MasterCard
Discover
Diners Club
JCB
All payments are processed in Australian dollars (AUD) and include applicable taxes in accordance with Australian regulations.
2. Payment Security
Protecting payment information is a priority for the store.
To ensure secure transactions:
All payments are processed using advanced encryption technology.
Full card details are not stored on the store’s systems.
Financial information is not shared with unauthorised parties.
Secure HTTPS and SSL connections are used for all sensitive transactions.
3. Payment Authorisation
By confirming an order, customers authorise the total order amount to be charged using the selected payment method.
If a transaction is declined or not approved by the bank or payment provider, the order cannot be completed. In such cases, customers may be required to:
Verify payment details.
Select an alternative payment method.
4. Prices and Applicable Taxes
All prices displayed on the website:
Are shown in Australian dollars (AUD).
Include applicable taxes under Australian law.
No additional charges are applied during checkout unless clearly disclosed before order confirmation.
5. Order Confirmation
After successful payment, customers will receive an order confirmation email containing a detailed summary of the purchase.
If a confirmation email is not received within 24 hours:
Please check the spam or junk email folder.
Contact customer support for assistance.
6. Payment Issues
If an error or irregularity occurs during payment, customers should:
Contact customer support by email and provide the order reference.
Include a brief description of the issue encountered.
The store will review the transaction and, if necessary, coordinate with the payment service provider to resolve the issue.
7. Refunds
Refunds for cancelled orders or approved returns are issued using the same payment method originally used for the purchase.
Once a refund is approved:
Refunds are processed within 1–5 business days.
The time required for funds to appear may vary depending on the bank or payment provider.
8. Contact Information
For enquiries related to payments, refunds, or transaction issues, please contact us using the details below.
Address: APT BLK 424 SERANGOON CENTRAL #10-320 #15-68, SINGAPORE 550424, SINGAPORE
Phone: +65 (836) 94761
Email: needhelp@homigetnest.com
Business Hours: Monday to Friday, 9:30 am – 4:30 pm (excluding public holidays)